Shipping & Returns Policy
All Sales Final, Store Credit Only
At Maraval we value our customers and strive to provide you with the best shopping experience possible. To ensure transparency and clarity, we have established the following return and exchange policy:
1. All Sales Final: We understand that choosing the right product is essential, and we encourage our customers to make informed decisions. Once a purchase is made, it is considered final. We do not offer cash refunds for returned items or exchanges for different products.
2. Store Credit Only: Instead of cash refunds or exchanges, we provide store credit for returned items. Store credit can be used for future purchases at Maraval. It is a convenient way for our customers to explore other products in our inventory, should they wish to make a different selection or encounter any issues with their original purchase.
3. Eligibility for Store Credit:
- To be eligible for store credit, the item must be returned in its original condition with all packaging, tags, and accessories.
- Returns must be initiated within 15 days of the purchase date.
- The original receipt or proof of purchase is required for processing returns.
- Items marked as "Final Sale" or non-returnable will not be eligible for store credit.
4. Processing Store Credit:
- Store credit will be issued in the form of a Maraval gift card or electronic credit.
- The value of the store credit will be equivalent to the purchase price of the returned item, excluding any shipping or handling fees.
- Store credit can be used for any future purchases at Maraval and does not expire.
- The policy does not apply to products covered by our warranty or those with manufacturer defects. In such cases, please refer to our warranty and exchange policy.
- Items purchased with store credit are non-refundable and cannot be returned for additional store credit.
We understand that individual circumstances may arise, and we are committed to addressing customer concerns on a case-by-case basis. Please contact our customer service team for any special considerations or inquiries regarding your purchase.
Thank you for choosing Maraval. We appreciate your business and hope that this policy ensures a fair and consistent shopping experience for all our valued customers. Your satisfaction is important to us, and we are here to assist you with any questions or concerns you may have.